Customer Service Agent, ( Khmer / English / Chinese ). Phnom Penh

Cambodian SingMeng Telemedia Co., Ltd
#29, Street 592, Khan Toul Kork, Phnom Penh, Cambodia
pok.bunly@smtelemedia.com
Urgent
Job ID 43326 Function Call Center / BPO / Telecommunication
Hiring 8 Term Full Time
Salary Negotiable Qualification Bachelor Degree
Career Level Experience Year of Exp. 3
Sex Male / Female Age ~
Language Khmer / English / Chinese Location Phnom Penh/Poipet/Sihanouk Ville
Publish Date Jun. 30, 2020 Closing Date Jul. 31, 2020
Job Qualifications
❖At least 2 or 3-year experience.
❖Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
❖Problem solving skills and strong customer focus
❖Good communication in Khmer, English and Chinese speaking a must
Job Responsibilities
❖Attracts potential customers by answering product and service questions; suggesting information about other products and services.
❖Opens customer accounts by recording account information.
❖Maintains customer records by updating account information.
❖Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
❖Maintains financial accounts by processing customer adjustments.
❖Recommends potential products or services to management by collecting customer information and analyzing customer needs.
❖Prepares product or service reports by collecting and analyzing customer information.
❖Contributes to team effort by accomplishing related results as needed.
❖Ensure customer satisfaction and provide professional customer support.
❖Other tasks from manager